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Quarterzip agents can be deployed in two ways:

Link Solution

Shareable URL to a Quarterzip-hosted agent. Embed anywhere.

SDK Integration

Install a Quarterzip agent inside your product via an Javascript NPM package
The Link Solution is the fastest way to deploy to users. Every agent has a Quarterzip-hosted URL that can be shared however best suits your product, for example placed in a website button, email, marketing page, or help center. The link takes users to a page customised to your branding, where they can begin a call with your Quarterzip agent. Our SDK keeps the experience entirely inside your product. Users are able launch the call from within your own UI, and a draggable interactive player lets them continue working without leaving the tab.

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Choosing the right Deployment Type

Most teams start first with the Link Solution to validate their use case, before graduating to the SDK for a tighter in-product user experience. An SDK integration requires that your site is predominately a Single-Page Application (SPA). Multi-page applications, hard page navigations or page refreshes will terminate the call with an agent. Users can start new calls, however this can be a worse experience for your users.

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Example: Quarterzip embedded via SDK

Explore this example app using the Quarterzip embedded SDK. The agent is accessible from the bottom-left button “Talk to an HR agent”. The button is controlled & styled by the app’s author. The Quarterzip Agent appears when a user interacts with the button. A draggable, resizable player sits over the site, and a picture-in-picture window keeps the session alive if the user navigates to another tab once the call has started.
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Concepts

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Document Picture-in-Picture (PiP)

Quarterzip agent’s rely on a browser technology called Document Picture-in-Picture that provides users with an always-on-top, draggable player window that provides agent controls.